TOEIC Reading Part7 オリジナル問題　シアトル・スプリングホテル

TOEIC Reading Section Part7 を意識した問題です。

Seattle Spring Hotel Homepage

Important Notice to Our Valued Guests:
We wish to inform you that our hotel restaurant will be undergoing renovations from May 5th to May 25th. During this period, the restaurant will not be available for use. We understand the importance of dining convenience for our guests and apologize for any inconvenience this may cause.

For guests who have made restaurant reservations within this period, the Seattle Spring Hotel is committed to providing satisfactory alternative arrangements. Our team is working diligently to ensure that your dining experience remains a highlight of your stay with us, despite these temporary changes.

Should you have any concerns or require further assistance regarding your booking, please do not hesitate to contact us at reservations@seattlespringhotel.com. We value your patronage and look forward to serving you with the highest standards of hospitality.

Inquiry Email

Subject: Request for Booking Cancellation and Refund - May 17 Visit

Dear Seattle Spring Hotel Team,

I hope this message finds you well. I am writing to request the cancellation of my hotel booking scheduled for May 17. I had made this reservation anticipating the use of your restaurant facilities. However, with the recent announcement regarding the restaurant's renovation during my intended stay, I find it necessary to cancel my booking.

Additionally, I would like to request that the refund be processed to a different bank account than the one originally used for the booking. Please let me know the information you require to facilitate this change.

I appreciate your understanding and prompt attention to this matter.

Sincerely,
James Okamoto

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Questions

1. Why is the restaurant at Seattle Spring Hotel unavailable from May 5th to May 25th?

   • A) The hotel is closed for holidays.

   • B) The restaurant is being renovated.

   • C) The restaurant is fully booked.

   • D) The hotel is under new management.

2. What alternative is the hotel providing for guests affected by the renovation?

   • A) A discount on their next visit.

   • B) A refund for the entire stay.

   • C) Alternative dining plans.

   • D) Free transportation to nearby restaurants.

3. On what date did James Okamoto schedule his hotel booking?

   • A) May 5th

   • B) May 17th

   • C) May 25th

   • D) The exact date is not mentioned.

4. What does James Okamoto request in addition to the booking cancellation?

   • A) A complimentary stay.

   • B) A personal apology from the hotel manager.

   • C) An upgrade for his next booking.

   • D) A refund to a different bank account.

5. How can guests contact the hotel for further assistance regarding their booking?

   • A) By sending an email

   • B) By calling the hotel's toll-free number.

   • C) By visiting the hotel in person.

   • D) By leaving a message on the hotel’s official social media pages.

Answers

1. 回答: B) The restaurant is being renovated.
   解説: ホテルの発表によると、レストランは5月5日から5月25日まで改装中で、そのためこの期間は利用できないとのことです。

2. 回答: C) Alternative dining plans.
   解説: 改装期間中にレストランをご予約いただいたお客様には、ご満足いただけるような代替プランをご用意させていただきます。

3. 回答: B) May 17th
   解説: ジェームス・オカモトは、レストランの改装期間中である5月17日にホテルを予約していたことを明言している。

4. 回答: D) A refund to a different bank account.
   解説: 別の銀行口座への返金。解説： ジェームズ・オカモトは予約のキャンセルを要求するだけでなく、予約時に使用した銀行口座とは別の銀行口座への返金処理も要求している。

5. 回答: A) By sending an email
   解説: 当ホテルのホームページでは、予約に関するご不明な点やその他のお問い合わせは、メールを通じてご連絡いただくようご案内しています。