#英語勉強
Rank up test 3
Lesson 17: Closing a deal
Close a business deal with your business partner by giving information, options, sample feedback, and making a promise.
Lesson 18: Handling a complaint
Handle a complaint fr
Rank up test 2
Lesson 14: Answering questions
Answer some common questions from your business partner about your product/service.
Lesson 15: Handling difficult questions
Answer some difficult questions from your b
Rank up Test
Lesson 11: Setting up an appointment
Answer a phone call from a business partner and set up an appointment.
Lesson 12: Listening actively
Use active listening techniques as your business partner exp
Rebuilding trust
A complaint is an opportunity to build trust.
苦情は信頼関係を築くチャンス。
You can rebuild trust by following the four steps:
1. Give a sincere apology
2. Give a clear explanation
3. Explain preventive measures
Handling a complaint
Rather than just apologizing, come up with a solution.
謝るのではなく、解決策を考える。
A simple four-step process for handling complaints is to Understand, Apologize, Take Action, Confirm.
クレーム対応のシンプルな4つのステップは、「理
Closing a deal
Four key points of closing a deal are information, feedback, options and promise.
取引を成立させるための4つのポイントは、情報、フィードバック、オプション、約束です。
Give your customer any missing information, include feedback from satisf
Writing a follow-up e-mail
A standard “thank you” email is OK, but try to make your e-mail a little more personal.
定番の「お礼」メールでも良いのですが、もう少し自分らしいメールにしてみる。
Be sure to confirm the key points you decided and the action steps you
Handling difficult questions
Don't be pressured to always have the right answer. If you don't have a good answer, you can get back to your customer later.
常に正解があるようにプレッシャーをかけてはいけない。正解がない場合は、あとでお客様に返信をする。
End your presentation w
Answering questions
When answering your customer’s question, be sure to check your understanding of the question first.
顧客の質問に答えるときは、まず自分の理解度を確認するようにする。
After answering your customer’s question, confirm if your custom
Presenting your products
When explaining the features of your product, also explain the benefits of each feature by adding "so..."
また、商品の特徴を説明する際には、"so... "を付け加えて、それぞれの特徴のメリットを説明する。
One way to make your presentation more in
Listening actively
Active listening is two-way communication. Show the other person that you understand.
アクティブリスニングは双方向のコミュニケーション。理解していることを相手に示す。
Be an active listener by using proper gestures, asking questions, and c
Setting up an appointment
Create and specify a need for meeting before offering to visit someone. This rule applies to anyone you make an appointment with.
誰かを訪問することを申し出る前に、会う必要性を作成して指定します。このルールは、アポを取った人にも適用されます。
When makin