【Research Report】Study on Digitization of Administrative procedures

Summary

• The percentage of individuals with online application experience has increased by 16.3 points since two years ago, reaching 40.8%. Its convenience is also highly evaluated.

• Online usage among those aged 50 and above surpasses younger age groups in procedures related to the new coronavirus.

• The most common reason for initial online application was "related to COVID-19," accounting for just under 40%.

• 90% of individuals with online application experience express intent to continue usage in the future, citing high convenience as the reason.

• The main reason for not having tried online applications is "Not knowing what can be applied for."

• Anticipated improvements for the future include "enhanced user-friendliness" and "strengthened security measures."

The detailed report in Japanese is available.

◆Research target   ：1,065 aged 20 over living in Japan.
◆Research period  ： August 9-16. 2022
◆Research method： Internet research