Otacos Frequently Asked Questions (FAQ)
Q: Is there a limit on the number of attendees (online ticket sales)?
A: There is no limit. For the upcoming OtaCos 13 event on November 12th, we plan to invite special guests to the stage. However, to avoid overcrowding, there may be restrictions on stage viewing.
Q: Can I purchase tickets on the day of the event?
A: Yes, online tickets will be available for purchase until 4:00 PM on the day of the event.
Q: Can I purchase tickets with cash on the day of the event?
A: Yes, cash purchases are accepted on the day of the event. Normally, we sell tickets online, and by using that system, you will receive a 500 yen voucher. However, if you purchase tickets with cash, it will include access to the changing room/cloakroom, entry to the Figure Museum, and boarding the shuttle bus, but the 500 yen voucher will not be provided. We appreciate your understanding as we strive for smooth admission and digital-based operations at the reception.
Q: Is there a child ticket price?
A: We do not have a child ticket price. Preschool children can participate for free.
Q: I want to photograph with my friends while cosplaying. Which ticket should I buy?
A:If you will be photographing with your friends while cosplaying, you do not need to register as a photographer with the purchase of a General Participation ticket.
If you are mainly taking photos and also want to enjoy cosplay (i.e., use the changing rooms and cloakroom), please purchase a Cosplayer/Cameraman ticket. If you are not using the changing rooms, etc., we recommend that you purchase a photographer registration ticket.
Photographer registration is set up to ensure the safety of our layers.
If you are asked to take pictures of other participants, or if we are not sure if you are a member of the same family, or if you appear to be taking pictures without registration or without permission, our staff may ask you to register as a photographer.
In the past, we have received some reports of people being photographed without registration or feeling uncomfortable, so we would appreciate your understanding so that everyone can enjoy the event in peace.
Q: I want to take photos while cosplaying with my family. Which ticket should I purchase?
A: If you want to take photos while cosplaying with your family, you can purchase a general admission ticket, and there is no need to register as a photographer. The photographer registration is in place to ensure that cosplayers can participate with peace of mind. If it appears that someone is taking photos without registration and without permission, or if it's unclear whether they are part of your group or not, our staff may approach them.
In the past, there have been instances where unauthorized photography caused discomfort, so we hope for your understanding in order to ensure that everyone can enjoy the event with peace of mind.
Q: Can I use my private car for transportation?
A: You can either use your private car or the shuttle bus for transportation. Please note that some shooting locations may have limited parking space. In such cases, we request cooperation and patience in sharing parking space and avoiding parking on the streets or areas other than designated parking lots. Regarding the newly added VISON area, there may be parking fees involved (currently being adjusted).
Q: Is there an outdoor stage?
A: November 12 will be held concurrently with the OINAI FESTIVAL.
We are planning to set up a venue stage for the OINAI FESTIVAL and a stage dedicated to OtaCos.
Q: Can I only watch the indoor stage performances?
A: Only those who have any of the participating tickets or have paid the admission fee for the Bankyo Figure Museum can watch the stage performances. Unfortunately, we are unable to distinguish between those who only want to watch the stage and those who have other tickets. We appreciate your understanding in this matter.
Q: Where can I use the vouchers?
A: Please refer to the materials distributed on the day of the event. We will also announce it on the website as much as possible in advance. Please note that the vouchers may not be accepted at all participating stores, so please pay attention to the details.
Q: How can I use the 500 yen voucher?
A: Customers who purchase tickets online will receive a 500 yen voucher. It can be scanned from your ticket screen, and the remaining balance should be paid according to each store's payment method. The voucher can only be used once per person and cannot be split into multiple transactions.
Q: Where should I present the ticket screen?
You can present the ticket screen at the reception of the Main venue, BANKYO Cultural Hall reception desk, when boarding the bus (no need to show when riding the bus between Taki Station and BANKYO Cultural Hall), entrance to Seiwa Higashi Community Center (former Niu Elementary School), BANKYO Figure Museum.
Q: I will go to the venue after changing clothes. Can I go directly to Seiwa Higashi Community Center?
A: If you purchased your tickets online, you can go directly to the Seiwa Higashi Community Center. Cash tickets are also scheduled to be sold at the Seiwa Higashi Community Center on the day of the event. There is no changing room at Seiwa Higashi Community Center.