Transparency Report - April 2024

Our Approach to Safety

At REALITY, you can break free from the constraints of the real world to become “whoever you want” and express yourself in several ways. 
We have users who actively pursue their dreams and objectives, users who support those giving their best in their activities, users who just want to enjoy a relaxed REALITY lifestyle, and many other forms of becoming whoever you want. 

In order to make REALITY a place where many people can connect and engage in a variety of activities, we believe that it is necessary to make REALITY a safe environment for the community to use. We have been working on various initiatives such as strengthening audits and developing functions to make REALITY safer. On the other hand, we have not disclosed to you our specific efforts and the number of detections to date.

To ensure that everyone can enjoy REALITY with peace of mind, we have decided to launch a Transparency Report this month to disclose the number of issues that have been addressed, our efforts to improve safety, problems reported by users, and our policy for resolving these issues. The Transparency Report will be updated monthly.

Number of Cases Handled - April 2024

In April, all metrics showed a slight decrease compared to the previous month. Although fraudulent activities related to events have decreased, cases of repeated violations by users holding a large number of accounts continue to occur, which remains a factor in the high number of permanent account suspensions. The suspension of accounts for users under 13 years old has been declining since peaking in January 2024.

• Reports Made: 26,704

• Number of Penalties Enforced: 6,365

• Temporarily Suspended Accounts: 400

• Permanently Suspended Accounts: 3,619

• Accounts permanently suspended due to age (13 or less): 576

※Multiple cases where the REALITY Team might have detected and handled violations are also included.

Efforts in April 2024

Regarding updates on the Reporting Reasons

At REALITY, we continually update our auditing standards to align with the reasons for reports and penalties we receive daily. As part of this effort, we will add a new report reason, "Commercial Activities/Account Sales," in late May.

The background for this addition is that we have identified activities such as "promotional actions guiding users to external services," "selling goods or data," and "selling REALITY accounts or gacha tickets" through broadcasts and chats within REALITY. This update aims to enable users to report these behaviors when observed within the service properly.

※ It is not a problem to guide users to external services as part of your broadcasting activities (e.g., guiding users to video streaming sites or merchandise sales services).

We would also like to inform you about the "Other Terms of Service Violations" report reason. At REALITY, we have established specific report reasons to address all the prohibited activities that frequently occur within the service. The "Other Terms of Service Violations" reason is provided for cases that do not fall under any of the other report reasons but are still deemed inappropriate.
As noted in the “How to Report” guide, it is important to use the appropriate "report target" and "report reason" for effective reporting. When reports are made under "Other Terms of Service Violations," it is often unclear what specific inappropriate behavior occurred, which can lead to difficulties in detecting violations. To ensure that your reports contribute effectively to improving the service environment, we ask for your cooperation in selecting the appropriate report reason.

Regarding the Commencement of Monitoring by Global Moderators

In last month's report, we announced that we would be recruiting "Global Moderators" to help patrol REALITY in our efforts to create a healthier community. We received an overwhelming response with over 500 applicants when we began the recruitment process in late April. We sincerely thank everyone who applied.

We are currently in the process of selecting Global Moderators from the pool of applicants and preparing to commence monitoring in June.

For those who were not selected as Global Moderators this time, please check out for future announcements on the Global Moderator Program, as we are planning to keep improving and expanding this project from now on too.

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REALITY has established "Terms of Use" and "Community Guidelines" for the safe and secure enjoyment of all users.

We will continue to provide various safety updates, including new moderation tools and revised policies so that you can enjoy REALITY more safely and securely.
▼Please check how to properly report users who break the rules in this guide below:
https://note.com/reality_app_en/n/ncddd8d39cb86