Forest of Night Sheep FAQ

Hello Everyone🌱

Thank you for your interest in Forest of Night Sheep🐏
We have gathered questions that we frequently receive from our fans!

If you have any questions about the App, please take a look here.
If you still have questions, please contact us directly via DM on our official Twitter @ENDROLL_KK.

Click here for the latest version of the app

‎よひつじの森 | 睡眠記録アプリ

Intro

This App is for 【Sleep Diary】and 【Digital Detox before going to sleep】while having fun.
As you develop your sleep habits, the story will progress with new sheep characters.

【Sleep Habit Recorder】
Every time you wake up in the morning, a new sheep will be born to record your sleeping habits.
Let's fill your farm with sheep.

【Digital Detox before going to sleep】
If you succeed in the digital detox and sleep at the target time, the story will progress and you will get items. In addition, more and more sleep sounds will be unlocked, and you can actually combine them and enjoy them.

①About Price🐑

Q1. If I don't delete my account, will I be charged?

No. You will not be charged unless you choose a Premium Plan.

Please use the following method to check if your account is in billing status. iPhone Settings > Apple ID > Subscription]

*If you do not see the Forest of Night Sheep app, you are not on a subscription plan.

Q2. Is the "Forest of Night Sheep" free of charge?

Until now, subscription to a paid subscription plan was required to use this application, but on May 31, 2023, we have unlocked the free plan you have been waiting for!

Specifically, we have made the basic functions of the app and some stories free. For those who want to enjoy "Forest of Night Sheep" more, we recommend subscribing to the Premium Plan (subscription-based). Subscribing to the Premium Plan will mainly open up all features, eliminate the display of advertisements in the app, and increase the amount of "star pieces" that can be obtained in the app.

Please enjoy "Forest of Night Sheep" in the way that suits you best.

Q2. What happens if I cancel my subscription in the middle of the Premium Plan?

You can continue using this App until the time your Premium Plan is over.

Q3. What happens if I switch the plan in the middle?

You will be billed based on the newly selected plan at the time your current plan is over.

Q6. How do I cancel my Premium Plan?

Please refer to the following link to cancel your Premium Plan from the iOS Settings.
https://support.apple.com/ja-jp/HT202039

②About Defection🌱

Q1. My phone is running out of heat.

Currently (April 2020), the recommended environment for this App is iPhone 8 Plus or higher (3GB storage or higher) and iOS 15 or higher. If you are not in the recommended environment, or even if you are in the recommended environment, your phone may experience thermal runaway when using the app, depending on the condition of your device.
We are currently working to reduce the weight of the app. Please wait for future updates.

Q2. The app crashes immediately.

Currently (April 2020), the recommended environment for this App is iPhone 8 Plus or higher (3GB storage or higher) and iOS 15 or higher. If you are not in the recommended environment, or even if you are in the recommended environment, your phone may experience thermal runaway when using the app, depending on the condition of your device.

We are currently working to reduce the weight of the app. Please wait for future updates.

Q3. Once the good night mode starts, I cannot go to other screens or apps.

Once the sleep mode is started, the sleep mode will be locked until the next morning. It will automatically be unlocked 3 hours before the set wake-up time.

③About Function🌙

Q1. Is there a nap function?

No. We will consider it in future updates!

Q2. Is there any way to adjust sleep mode?

With the current specifications, it is not possible to manually edit sleep time. We apologize for not meeting your expectations. We will share your request with the development team and consider it as a future improvement point.

Q3. I think I made a mistake in entering the sleep log, but I ended up sleeping for 23 hours and 59 minutes.

In the case that the wake-up screen is shown immediately after the start of the sleep mode, it may be due to the user's usage.
The definition of "wake-up time" is the time when the wake-up time is set to "wake-up time".

The definition of "wake-up time" is that a cotton sheep is born 3 hours before the set wake-up time.

So, for example, if you set a wake-up time of 6:00 a.m.
If you set a wake-up time of 6:00 a.m., for example, and you press the "sleep" button after 3:00 a.m., cotton hats will be born automatically.
We are working on improving the specification, but at this point, the only way to avoid the problem is to set a sleep schedule with a start time and a wake time.
We recommend that you re-set your sleep schedule to a realistic range of start and wake times that is closer to your current lifestyle.

To avoid the problem, please follow the steps below.
1. Tap the gear mark in the upper left corner of the app's home screen.
2. Tap "Sleep Schedule" from the "Settings" screen.
3. tap the "sleep" button for "wake up time
4. Reset the schedule

We hope you can try the above.

Q4. Sleep mode won’t turn off.

This overlaps with the previous question, but under the current specifications, the sleep mode cannot be canceled until 3 hours before the "wake-up time" set in the sleep schedule.

Q5. I want to connect with other health-care apps.

We apologize for not meeting your expectations, but due to technical issues, we have not been able to make it happen. We appreciate your understanding that we cannot make any promises regarding the availability and timing of support.

④Others🎵

Q1. How long does the story continue?

The story will have an end, but you can continue to use the App.
There is a possibility that more stories will be added in the future.

Q2. I would like to confirm whether the cancellation procedure has been completed properly.

To check if the cancellation process has been completed,
You can check the plan from
[iPhone setting screen > Apple ID > Subscription].
If you do not have a plan for the Forest of Night Sheep app in this way, the subscription plan has been canceled.

Q3. I want to delete the data

We would like to explain the process of data deletion.
① Open Forest of Night Sheep
②Tap "Gear Mark" on the top left corner of the home screen
③ Tap "Account Delation" of "Help/Support" Column
④ Tap "Delation"

If you delete your account, all data will be deleted and cannot be restored.
Also, if you do not plan to resume using the app, please remember to cancel your subscription.

Please check here for instructions on how to cancel your subscription.
https://support.apple.com/en-us/HT202039#:~:text=Open%20the%20Settings%20app.,Tap%20the%20subscription.

Please note that according to our Terms of Service, if you cancel your subscription in the middle of your subscription period, we will not refund the remaining days of your subscription.

Please understand these in advance.

Q4. I want an Android version.

Thank you for your request for an Android version! Due to technical issues, we have not been able to make it a reality at this time. However, we are working with our development team to make it happen as much as possible. We will let you know if we make any progress, so please keep your eyes for updates.

Q5. If I change my phone model, will the data be transferred?

Yes, by signing in using the same Apple ID as the previous model, your data will be automatically transferred.

Q6. If I change my email address, will my data be transferred? Will the data be transferred?

Even if you change the email address of your Apple ID, your data can be transferred as long as you use the same Apple ID.

Q7. I logged in from 2 devices and my progress was not synced. Are there any specifications such as when the data is uploaded?

Due to the current specifications of the app, it is not possible to synchronize data on multiple devices.In the current version, the linking of Apple ID and data is used only for the purpose of transferring data,
Data is synchronized only when you log in to the app account.

The END

Thank you for your interest in Forest of Night Sheep.
We are very happy that you loved the sheep. We will continue to work on further development based on the voices we receive from our fans, so we would appreciate it if you would continue to pay attention.

We appreciate for your continued support 🐑