Actually, some logic was hidden. (2021/9/23 "Today's learning" brush-up blog)

hello everyone.

Sai & Co. This is Sai & Co. from WAKU Challenge Lab.

Well, today I'm going to brush up on my past blog and talk about "Actually, some logic was hidden".

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Now let's get down to business.

Due to my work, I have the opportunity to witness the death of an elderly person several times a year.

And that was today.

Moreover, the time was off, but the two of them were at the same time.
(The two of us have been doing this job for 20 years at the same time, and it happened once in the past.)

One of them was given a life expectancy and was just waiting for the end of his life, but the other suddenly fell ill and was taken to the hospital.

However, he died in the hospital shortly after.
(Is it normal for nursing homes that have a lot of people with severe disabilities? It's a small number, but there are still a few cases a year. increase.)

As expected, it was hard to contact and respond to the people involved.

Moreover, when both of them are at the same time, it will be mentally stressful.
(I remember how difficult it was to switch between the mindset when dealing with the family of a deceased person and the mindset when dealing with the family of a person who has not passed away but is in poor health. I am not breathing or not. To be honest, there were times when I couldn't tell which was which when I switched the attitude of dealing with my family.)

I was busy dealing with it from around 7:00 in the morning, and it was over 1:00 in the afternoon.

We went back and forth to deal with the two people who died in a little over 6 hours, and there were miscommunications with the other staff who worked with us, but we all decided which priority to give, and we decided on a minute-by-minute basis. Which response to proceed first, the priority is often replaced.

It was necessary to consider the people involved in each (family, ambulance workers, funeral workers, colleagues, etc.), and it was time to do it while keeping an eye on various places.
(When things get busy, strong leadership is needed. It's fine if even one person is there right away, but if there isn't one, it's even more confusing. On the other hand, when there are multiple people with leadership qualities. It's also hard.Even if each person gives instructions, it will be a mess, so the movement on the site will stop after all.Therefore, in such a case, you should decide the flow assuming an emergency.Who is the commander of the site? It is to say whether there is.)

It was a rushed situation, so there were mistakes in cooperation among the staff, and there were some staff members who didn't understand.
(No matter what the case, it will work out in the end, and that's how the world works, but if you rush, your sympathetic nerves will become dominant, so you'll get flustered. We need at least one calm person with a parasympathetic nerve advantage.Mistakes in cooperating with staff.This is also common.Ten staff with different upbringings, generations, and experience levels are collaborating.First of all, let's do it. What you can't do is to blame the other person.You can't move forward by just blaming someone for making a mistake.It's important to have a mindset to move forward in the event of an emergency.You can blame it later. First of all, rather than blaming people for their mistakes, it will be easier for you to think about how things will go well and act accordingly. It makes things easier, so it's probably best not to do it outside of constructive discussions.There are some staff members who don't get it, but that's also natural.Everyone has different values.People What you think is right is often seen as wrong by others, so the important thing is not to deny each other's values, but to accept each other's values. )

There were no complaints from the families of those who suddenly fell ill and passed away.

Looking back at the end, it was that day that I really thought it was a good thing that I had been properly communicating with the people involved on a daily basis.

especially family.

I think it was a case that I couldn't get over if I didn't have a lot of relationships on a regular basis.
(In psychology, the zaianth effect worked. Moreover, I was always careful to take the time to make a good impression and speak politely, so the halo effect was also successful. Of course, I have many illnesses. I think that the family's readiness and receptiveness to "I don't know when it will happen" as I saw my parents' late years repeatedly.)

It was a very good experience and a very intense day.

I pray for the repose of the soul of the deceased, and I will connect this learning to the next one.

So, if you think this story was good, please introduce it to your friends😁

See you soon ✌️