International delivery
■Introduction
FAQ about international shipping.
■About delivery
Q.What carrier and shipping method?
A.We will deliver to countries that support delivery by EMS of Japan Post.
Q.What kind of shipping method is EMS?
A.EMS is the fastest international mail service that allows you to send documents and parcels weighing up to 30 kg to more than 120 countries and regions around the world safely, simply, and conveniently.
For details, please check the EMS link below.
Q.Can I specify the delivery date and delivery time of the product?
A.We cannot do it.
However, it may be possible to specify the date and time after the product arrives at the delivery country, so please contact the company in charge after the delivery country.
Q.When will the product be shipped?
A.We will ship within 5 days after payment is confirmed.
Please note that we cannot respond to holidays and Japan Post's holidays.
Q.Can I track my parcel?
A.Yes you can.
After shipping, I will give you the tracking number. After shipping, please use the tracking number to check the transportation status.
The customer is responsible for communicating with the delivery company after shipment.
If necessary, please contact the shipping company to receive the package.
If the package is returned to us due to a long absence or lack of contact with the delivery company, we will charge the shipping fee and resend it. (cancellation is not possible)
Q.How long will it take for my luggage to arrive?
A.It depends on the destination country, customs clearance, and shipping company processing.
You can check the approximate number of days from the link below.
As soon as the product arrives at the destination country, customs clearance is basically carried out.
Completion of customs clearance → delivery company → customer
Due to the above flow, it is often delivered in a few days to a few weeks plus the estimated number of days on the link.
Please order according to your schedule.
In addition, the purchaser will be responsible for dealings with the shipping company after shipment from us.
■Customs duties
You may be obligated to pay customs duties when exchanging packages with foreign countries.
The buyer is responsible for paying customs duty, so please pay the customs duty, if any.
The amount of customs duty to be paid depends on the product and the judgment of customs officials, so it is not known in advance.
We do not offer cancellations or refunds for returned items due to non-payment of customs duties.
We do not accept any claims regarding the payment of customs duties.
Please only place an order if you understand customs duties.
■International mail conditions
Q.Is the destination country compatible with EMS?
A.You can check it from the link below.
Q.Prohibited goods, import suspension
A.Depending on the law of the delivery destination, it may fall under prohibited items, so please be sure to check it yourself before ordering.
In addition, if the import is suspended due to the judgment of the customs officer, etc. and it is returned, we will not cancel or refund.
■How to order
Q.How do I order products?
A.The cart of our online shop supports overseas delivery. Proceed to checkout and place your order.
Orders from countries that do not support EMS will be canceled. Please check the EMS compatible countries from the link below.
Q.Can I purchase by mail?
A.Yes, if you have a PayPal account.
Please send a message from the link below with the product you want and the shipping country. A representative will contact you.
Q.Do you hold items or do custom orders?
A.We do not.
■Conclusion
That's it. We will add more as time permits. Thank you.
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