How to handle complaints without anxiety (VOL2)

Hello, everyone.

Sai&Co.WAKU Chare Lab's Sai&Co. It is.

Well, today I will continue yesterday's story about "How to handle complaints without anxiety (VOL2)".

But before that, please.

Today's story, if "It was good!" If you say so, please share it with your friends😁

Then it's the main topic.

I can't calm down if I don't blame someone, that's how I feel.

So, first of all, it is easy to be the target of that is the person who responded at the window.

It doesn't matter at all.

But the other party is willing to complain, so most people don't listen.

I don't think it's my fault.

So the person who responds, for the time being, at first, concentrates all the time just listening to the other person.

Is it okay so far?

Then it's next.

I'll do it from this side as well.

That is the work of making a common enemy.

Of course, it's to calm the other person down.

I'm sorry for one person, but I'm going to be sacrificed by someone from the company.

Later, if you find out about it, you'll usually get angry, right?

So, in the sense of insuring yourself, it's good to be a kind person.

You can't be a person with a quiet personality.

You can't have a rough spirit either.

Gentle people may be rooted in the root, and it may be troublesome later, and there is no need to explain the person with a rough spirit.

So, if possible, if there is a person who applies two or three things in a combination of this area, such as bright, not caring, caring, and kind, I will have that person become a common enemy between the customer and myself.

Okay, I repeat, it's only at that time.

Well, I'm going to dig a little more, but then why do you make an enemy that is common to the two of you? First of all, the customer who comes to complain will constantly complain to the person who responded.

Even if the person who responded to it doesn't create a cause for dissatisfaction.

This place is good, I explained earlier.

Sometimes there are people who are thrown harsh words, rants, threats, and pressure.

However, if you are not good at handling complaints here, you will accept all of them.

Do it all by yourself.

When the other person asks you something, how can you reply to make me angry? Or, how should I react to the right answer? Anyway, I'm thinking hard not to make you angry so that I won't make you angry, so my brain gets tired and I'm even more worried.

Moreover, well, if it is a one-on-one dialogue format, the more you listen to it, the more you have the illusion that you are being told to yourself, the more you think that this person is angry because it's your fault, and the more you think things in the direction of "everything is my fault, everything is your fault." I'm thinking about it.

It's so-called propaganda.

When this happens, it's already the opponent's point.

It's difficult to get out without someone's help, so before you get pushed that far, you make a common enemy between the two.

With a customer.

If you do that, the target of dissatisfaction will change to the enemy this time, so you will be released from the curse of complaints.

It's easy to make a common enemy...

So that's all for today.

I will upload the third part and the last episode tomorrow, so please look forward to it.

Well, how was it?

Today's story.

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We are also waiting for consultations, questions, impressions, and official LINE registration.

Finally, if you think this story today was good, please introduce it to your friends.

See you tomorrow✌️