FY2024 ラジオビジネス英語Lesson（６１）

Theme

Mr. Naka and Arun from the Bangkok office are visiting the Thai, local subsidiary of the Taiwanese company and having a meeting with Malai, the person in charge.
After Mr. Naka's presentation, they delve into specific discussions.

Listening point
Where does a major portion of the parts at Malai's company come from?

The answer is:
A major portion comes from China.

Business scene

Thank you for the overview of your company.
I'm impressed by your customer-centric logistics services.

Thank you.
Our customer satisfaction rate is indeed very high.
Now, we love to explore potential ways we can streamline your operations.
Could you tell us about your logistics needs? 

Sure.
Here in Thailand, we manufacture PCBs, Printed Circuit Boards, and laptop computers at three locations.
We import parts from various countries in Asia, with a major portion coming from China.

What does the logistics process look like for importing from China?

We're using two Chinese firms and one Thai logistics firm.
They collect parts from different companies and transport them to different warehouses in places like Guangzhou and Shenzhen.
The parts are then shipped directory from these warehouses to our production sites in Thailand.

Words and phrases

customer-centric: 顧客中心の。顧客重視の。(似た表現でcustomer-oriented: 顧客志向の。customer-driven:顧客よりの)
streamline: 効率化する。
PCB(Printed Circuit Board): プリント基板。
laptop computer: ノートパソコン。
Guangzhou: 広州。
Shenzhen: 深圳。

Business phrase of the day

I'm impressed by your customer-centric logistics services.
御社の顧客本位の物流サービスは印象的ですね。

その芸術作品の創造性のレベルは印象的でした。
I was impressed by the level of creativity in the artwork.

私たちはそのレストランでサービスの質の高さに感銘を受けました。
We were impressed by the quality of service at the restaurant.

Alternative expressions

be impressed by の違う表現

Your customer-driven logistics services are remarkable.
Your customer-focused logistics services have caught my attention.

Upgrade your communication skills

テーマ：ネガティブな反応に対応する。

Your customer-centric logistics services seem promising, but I was hoping for something more innovative or tailored to our specific needs.

Thank you for sharing that.
It's great to hear your thoughts.
We're always looking for ways to optimize processes and enhance efficiency.
Are there any pain points or areas where you feel there's room for improvement?