Part2【Salesforce Advanced Admin】Salesforce 認定アドミニストレーター 資格練習問題集と解析

合格トンカツ

Cloud Application

◐０１．DreamHouse Realty wants better insights into potential revenue in the next quarter and is considering using Collaborative Forecasts. What should the administrator consider when setting up Collaborative Forecasts?

Options:

  • A.　Opportunity Split data cannot be viewed in a forecast.

  • B.　A forecast can be either revenue-based or quantity-based.

  • C.　A single org can have up to six dfferent types of forecasts.

  • D.   The default forecast categories cannot be customized.

Correct Answer: B

Explanation:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_overview.htm&type=5

◐０２．Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction. What should the administrator do to help meet this goal?

Options:

  • A.　Set up and configure Entitlement Process to design timelines and track issue resolution.

  • B.　Configure the Milestones object on Service Contracts to sequential milestones for common case issues.

  • C.　Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.

  • D.　Expose the Service Contracts object in the Service Console for an agent to view when working a case.

Correct Answer: A

Explanation:

◐０３．Cloud Kicks (CK) typically sells its products direct to consumer and tracks sales using the Order object in Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The administrator wants to leverage opportunities and opportunity products for these new deals. What should the administrator do to track accurate sales data on opportunities?

Options:

  • A.　Create new Products with the new retail pricing.

  • B.　Add a new Order Process for Orders generated from opportunities.

  • C.　Create a new Price Book for the new retail pricing.

  • D.　Add a required lookup field from the Order to the opportunity.

Correct Answer: C

Explanation:
https://help.salesforce.com/s/articleView?id=sf.pricebooks_landing_page.htm&type=5

◐０４．Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel system. Customers want to know what the different configuration options are. Sales management wants to ensure the opportunity pipeline is as accurate as possible. What should sales reps do to ensure their quotes and opportunities reflect their sales?

Options:

  • A.　Use the products related list to associate the different configurations with the opportunity. Update the Amount field with the most likely purchase price.

  • B.　Create new opportunities for pach quote request. Change the forecast category to omitted for all except the most likely to be purchased.

  • C.　Update the quote record/each time the customer requests a different product configuration, and click the sync button to update the opportunity.

  • D.　Create a new quote record for each of the different product configurations. Sync the most likely to be purchased back to the opportunity.

Correct Answer: C

Explanation:
https://help.salesforce.com/s/articleView?id=sf.quotes_synch.htm&type=5

◐０５．Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce. What are two considerations the administrator should understand before adding Chat to the Service Console?

Options:

  • A.　Chat is unavailable in Lightning Experience if also using Omni-Channel.

  • B.　Chat can only be added to Standard navigation Lightning apps.

  • C.　Chat must be routed with omni-Channel in Lightning Experience.

  • D.　Chat can only be added to console navigation Lightning apps.

Correct Answer: C,D

Explanation:

◐０６．Cloud Kicks (CK) is working on adding a Knowledge base to its online customer community. The administrator suggests using Salesforce Knowledge to meet this requirement. What are three reasons CK should utilize Data Categories when creating articles in Knowledge? Choose 3 answers

Options:

  • A.　Up to five Data Category groups can be created for segmentation.

  • B.　Data Categories help organize the knewledge base content displayed.

  • C.　Every article is required to have a Data Category.

  • D.　Data Categories provide a way to secure access to the Knowledge base content.

  • E.　A Knowledge article can be tagged to more than one Data Category

Correct Answer: B,D,E

Explanation:
https://help.salesforce.com/s/articleView?id=000387727&type=1

◐０７．What would prevent a user from syncing a quote with an opportunity?

Options:

  • A.　The quote has already passed its expiration date.

  • B.　Another quote is already synced with the opportunity and is awaiting approval.

  • C.　Another quote is already synced with the opportunity.

  • D.　The quote has a validation rule preventing it from being updated.

Correct Answer: B

Explanation:
https://help.salesforce.com/s/articleView?id=sf.quotes_synch_overview.htm&type=5

◐０８．The administrator at Universal Containers recently rolled out Email-to-Case functionality. Even though a new record type was created and specified in the Email-to-Case settings, all incoming cases are receiving a different record type. What is likely causing the record type discrepancy?

Options:

  • A.　The Automated Case User needs permissions to the new record type.

  • B.　The new Case Owner needs permissions to the new record type.

  • C.　A Case assignment rule is preventing the record type from being updated.

  • D.　A validation rule is preventing the record type from being updated.

Correct Answer: C

Explanation:
https://help.salesforce.com/s/articleView?id=000387390&type=1

◐０９．Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe. What feature should the administrator configure?

Options:

  • A.　Define data categories and visibility.

  • B.　Setup record types and page layouts.

  • C.　Enable the Case Feed.

  • D.　Create article types.

Correct Answer: A

Explanation:
https://help.salesforce.com/s/articleView?id=sf.category_visibility_whatis.htm&type=5

◐１０．AW Computing has been advertising a new keyboard that was released at the beginning of the month. The sales team has a additional incentive to add the keyboards t every sale. The administrator already added the product to Salesforce but the reps are unable to select the product on the opportunity. Which two options should an administrator check to ensure the product is available? Choose 2 answers

Options:

  • A.　Confirm the correct price book is selected on the opportunity.

  • B.　Verify the product has a start date entered.

  • C.　Ensure the product is associated with the correct price book.

  • D.　Make sure the price book Is In the company currency.

Correct Answer: A,C

Explanation:

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