PS5 Controller Won’t Update? Troubleshooting Guide and Solutions

Today we are going to be looking at the troubleshooting guide and solutions to why your PS5 controller (DualSense) won’t update.

Many users may encounter issues with their controllers, such as the controller not updating. Firmware updates are crucial as they bring performance improvements, new features, and bug fixes.

In this article, we will explore the common reasons why your PS5 controller won’t update problem and provide troubleshooting solutions to resolve the issue.

The Online Controller Tester tool helps check if game controllers are working properly by quickly assessing button functionality and responsiveness.

Use a Different PS5 Console

If you have access to another PS5 console, try connecting your controller to that console and check if the update process works. This step can help determine if the issue is specific to your console or if it’s related to the controller itself.

Update Your PS5 Console

Before updating your controller, it’s crucial to ensure that your PS5 console is running on the latest system software. Controller updates are often rolled out alongside console updates, so having the most recent console software can resolve compatibility issues and improve the update process.

To check for PS5 system updates follow the steps below

Go to the PS5 Home Screen.
Select “Settings” (gear icon).
Scroll down and choose “System.”
Select “System Software Update and Settings.”
Choose “Software Update” and follow the on-screen instructions to update the console if a new version is available.

Check Controller Battery Level

A low battery level can interrupt the update process and prevent the controller from updating successfully. Charge the controller fully before attempting to update it. Connect the controller to the PS5 using a USB-C cable, and make sure the console is powered on.

Reboot the PS5 Console

Sometimes, a simple reboot of the PS5 console can resolve update issues. Power off the PS5 completely, wait for a minute, and then power it back on. After the console restarts, attempt the controller update again.

Use a Different USB-C Cable

The USB-C cable used to connect the controller to the PS5 could be faulty or not transmitting data correctly. Try using a different USB-C cable to rule out any cable-related issues.

Try Another USB Port

In case the USB port on your PS5 console is malfunctioning, try connecting the controller to a different USB port. Some users have reported successful updates when using a different USB port.

Reset the PS5 Controller

Resetting the controller can resolve potential software glitches that might prevent the update. To reset your PS5 controller:

Locate the small reset button on the back of the controller.
Use a paperclip or a similar tool to press and hold the reset button for about 5 seconds.
Reconnect the controller to the PS5 via USB and attempt the update again.

Use your PC to update the controller

If nothing above works for you, you might consider updating your PS5 controller with PC. To do this you must first download and install the firmware updater for DualSense controller from here.

Once you have installed it, open it and connect the DualSense controller through a USB cable. Now follow the on screen instructions to update the controller. It should tell you OK once the update is finished.

Contact Sony Support

If none of the above solutions work, the issue might be hardware related. In this case, it’s best to reach out to Sony’s customer support for further assistance or inquire about a possible warranty replacement.

Conclusion

This issue can be frustrating, but with the troubleshooting solutions provided in this article, you can effectively resolve the problem. Ensure a stable internet connection, update your PS5 console, charge the controller, and try different USB cables and ports if necessary. Reset the controller, update through PC, and, if all else fails, contact Sony Support for further assistance.

By following these steps, you can successfully update your PS5 DualSense controller and enjoy an enhanced gaming experience on your PlayStation 5.